Returns & exchanges

Right to return

The purchaser has the right to send back the items received within 10 days.

During this period, which begins at the time when the purchaser receives the items, the purchaser may return the goods in exchange for the purchase price, provided they are returned in their original packaging and the goods are received by Phil Coucke in a completely undamaged state. The purchaser remains liable for return delivery and for any damage.

After receiving the returned package we will refund the purchase price to the purchaser’s account. If you have paid by bank transfer, please provide your bank details when returning the items. This is requested because we do not store bank details. We will make reimbursements within 30 days. This period begins from the time when the returned package has been received and processed by us.

The purchaser may send the return package to the following address:

Phil Coucke,  Zeusstraat 8,  8510 Marke,  Belgium


It is not possible to exchange any item for a different item.

Terms and conditions for returns

If you return items, you must enclose a letter with your return package clearly stating why you are returning the goods. 

All returns must be returned postage paid, and any returns with unpaid postage will not be accepted. 

The items must be sent unused and in the original packaging. The purchaser is liable to pay the delivery costs for returns. 

Returns relating to a complaint

We handle products and orders with great care. Nevertheless, things can still go wrong: an incorrect item can be sent by mistake, an order can be damaged during postage etc. 

Any complaints must be sent to us as quickly as possible and at the latest within five working days, by registered post. Please contact us before you return the item, because the complaint must be made clearly visible and identifiable. If you have a justified complaint you may return the item free of charge. If you have submitted any complaint too late, we are entitled to charge for all costs relating to repair or replacement, including administration and delivery charges. 

Phil Coucke also reserves the right to cancel an order placed in his web shop if the stated details or images were not correct for any reason whatsoever.